Alfa Romeo Customer Care Promise: Putting You at the Center of the Ownership Experience
Alfa Romeo is committed to providing exceptional customer service and ensuring complete satisfaction with your ownership experience. Our Customer Care Promise places you, the customer, at the heart of everything we do. We are dedicated to making your journey the best in the industry.
Alfa Romeo Service Excellence
The Alfa Romeo Customer Care Promise is backed by our entire organisation's and dealer network's unwavering commitment to service excellence. We strive to provide exceptional service at every touch point throughout your ownership journey.
Roadside Assistance Security
Your Safety is Our Priority
Your safety is our top concern. If you are feeling unsafe around the breakdown area, you can request a security detail to be dispatched for your peace of mind.
5-year / 100 000 km Warranty
Unwavering Commitment to Quality and Reliability
We are so confident in the quality and reliability of our Alfa Romeo vehicles that every vehicle comes with a comprehensive *5 year / 100 000 km warranty. This warranty provides you with peace of mind, knowing that any unexpected failure will be covered by the Alfa Romeo Customer Care Promise.
Guaranteed Mobility
Keeping You Mobile
We understand the importance of staying mobile. That's why we've made significant investments in our dealer network and parts distribution to ensure you're never stranded. Here's how we keep you moving:
Guaranteed Mobility with OE Parts
For vehicles under warranty, if your vehicle requires Original Equipment (OE) parts or diagnostics that are unavailable at a Stellantis authorised dealer workshop within 48 hours a courtesy car will be provided within 4 hours of the approval.
*Use of a courtesy /rental car will be subject to terms and conditions including where applicable, those of the vehicle rental company
Approved Autobody Specialists
Mobility During Major Repairs
For vehicles under warranty, in the event of a collision or major repairs undertaken by an Approved Repairer and Original Equipment (OE) parts or technical assistance are unavailable 30 days after approval for the repair, Stellantis will provide you with a courtesy car. Additionally, upon completion of repairs, your vehicle will receive a Quality Check Certificate to guarantee it meets manufacturer standards.
*use of courtesy car will be subject to terms and conditions of the vehicle rental company
Subject to applicable laws, neither Stellantis or any of its shareholders, directors, officers or employees shall be liable for any loss, liability, damage and expense of whatever nature which is caused by or attributable to use of a Courtesy car, including but not limited to any loss or damage to property left or transported in the Vehicle and any loss of life or injury.
Stellantis is not an agent of any vehicle hire company.