Alfa Romeo Customer Care Promise: Putting You at the Center of the Ownership Experience
Alfa Romeo is committed to providing exceptional customer service and ensuring complete satisfaction with your ownership experience. Our Customer Care Promise places you, the customer, at the heart of everything we do. We are dedicated to making your journey the best in the industry.
Alfa Romeo Service Excellence
The Alfa Romeo Customer Care Promise is backed by our entire organisation's and dealer network's unwavering commitment to service excellence. We strive to provide exceptional service at every touch point throughout your ownership journey.
Roadside Assistance Security
YOUR SAFETY IS OUR PRIORITY
Your safety is our top priority. If
you feel unsafe near the breakdown area, you can request a security detail to
be dispatched for your peace of mind. Simply contact our Customer Road
Assistance at 086 073 8472
*vehicles under Warranty
5-year / 100 000 km Warranty
UNWAVERING COMMITMENT TO QUALITY
& RELIABILITY
We believe in the exceptional quality and durability of our vehicles, which is why every passenger car is backed by a comprehensive *5-year / 100,000 km warranty.
This warranty provides you with
peace of mind, knowing that any unexpected failure will be covered by the
Alfa Romeo Customer Care Promise.
Guaranteed Mobility
KEEPING YOU MOBILE
We understand the importance of
staying mobile. That's why we've made significant investments in our dealer
network and parts distribution to ensure you're never stranded. Here's how we keep you moving:
GUARANTEED MOBILITY
If your vehicle is at a Alfa Romeo dealership and requires an original part or specialized technical support that is delayed beyond 48 hours after the technical support request has been made and the part ordered, we will provide a courtesy car for your use until your vehicle is repaired.
*Passenger vehicles under Warranty
*Use of a courtesy /rental car will be subject to terms and conditions including where applicable, those of the vehicle rental company
Approved Autobody Specialists
MOBILITY DURING MAJOR REPAIRS
If you are driving a passenger vehicle that is under warranty and you experience a collision or require extensive repairs through one of our Approved Body Repair Specialists, we ensure you won’t be left without transportation.
Should there are any delays in receiving genuine parts or specialised technical support beyond 30 days after repair approval and parts ordering, we’ll provide you with a courtesy vehicle to keep you on the road.
Once the repairs are complete, your vehicle will undergo a thorough inspection to meet Stellantis' high-quality standards, and you’ll receive a Quality Check Certificate to guarantee your peace of mind.
*use of courtesy car will be subject to terms and conditions of the vehicle rental company
Subject to applicable laws, neither Stellantis or any of its shareholders, directors, officers or employees shall be liable for any loss, liability, damage and expense of whatever nature which is caused by or attributable to use of a Courtesy car, including but not limited to any loss or damage to property left or transported in the Vehicle and any loss of life or injury.
Stellantis is not an agent of any vehicle hire company.